Customer Solutions Engineer I

Primary Objective:

To drive successful pricing outcomes through accurate, data-driven costing and pricing processes across projects. This role will engage with customers’ technical teams to adequately understand the customer need and ensure we cost estimate effectively, with the overarching goal of enabling Spectrum to best serve existing and new accounts through competitive and accurate pricing.

Essential Duties and Responsibilities:

• Act as a technical liaison to customers, providing confidence in engineering expertise and guiding them through technical discussions of clarity and feasibility of proposed opportunities.
• Engage with customers to understand and provide relevant feedback (e.g., opportunities to drive down cost without impacting efficacy) on technical details of their quote requests and design elements.
• Oversee project cost estimation for incoming opportunities within aligned product group, including developing cost and engineering process assumptions and designing/executing methodologies for accurate quoting.
• Leverage pricing tools to provide commercial team members with pricing guidance.
• Work closely with internal engineering, product, and sales teams to ensure they have all the inputs necessary to develop an accurate cost estimate and pricing guidance.
• Engage relevant Spectrum personnel to determine relevant factors such as tool availability, production capacity, and capability limits.
• Engage with third-party vendors to get cost estimates of key materials / products that they will need to produce the finished product.
• Identify and communicate impactful opportunities to simplify costing processes and improve overall customer response time efficiency.
• Provide margin guidance, as a technical and customer-facing voice contributing to overall company pricing strategies.