Customer Solutions Specialist

First name, Last name, Email, Headline, Phone, Address, Experience, Summary, Resume, Cover letter

• We’re seeking someone who can dedicate themselves fully to the role. Please apply only if you are not currently employed in another full-time position or can transition out of it before starting. Can you confirm that you’ll be available to start this role without any conflicting commitments, including part-time, full-time, or freelance work? yes / no
• If you are shortlisted, we would like to contact you on Google Chat or MS Teams. Please provide your email ID ("MS Teams - sample@email.com")
• Please provide a link to your LinkedIn profile account.
• Please note that as a requirement, we will implement a Time Tracker system. Its purpose is to ensure transparency for our clients, indicating our active involvement in our tasks, and to maintain an accurate record of daily working hours. Could you please confirm your willingness to use this system? yes / no
• If you are hired by us, you will be classified as an independent contractor, meaning we won't be covering any government-mandated benefits. Would you be comfortable with this arrangement? yes / no
• We receive compensation based on the hours we work. As a result, there will be months when our pay is higher. This occurs because certain months have more business days (Monday to Friday) compared to others. Kindly acknowledge if this is clear to you. choose any
• The majority of our clients expect our staff to be available for live video chats at short notice. Do you believe you'll be able to commit if they connect with you unexpectedly? yes / no
• Please upload a 1-2 minute VIDEO recording summarising your work experiences. You can use any platform you prefer. Once recorded, upload your video to your preferred drive and share the link here. Ensure the link is accessible to anyone with the link. Record in your working area, ensure a quiet environment and maintain a professional appearance. Note that this is MANDATORY, and we cannot proceed with your application without it.
• Have you worked for an Australian client before? yes / no
• Do you have at least 2 years of experience in a fast-paced customer service environment? yes / no
• Are you willing to take a high volume of calls? yes / no
• Do you have experience processing end-to-end orders, including warehouse and transport coordination? yes / no
• Do you have experience managing customer support tickets using Zendesk Suite? yes / no
• Do you have experience conducting investigations for customer claims, warranties, or transport returns? yes / no
• Do you have experience using ERP systems such as SAP or Microsoft AX? yes / no
• Do you have experience handling dropship or marketplace portal orders? yes / no
• What are the other tools/software you are proficient in?
• In 100 words, tell us about your day-to-day responsibilities from your previous experience that is related to this role. written answer
• Do you currently have any full-time, part-time, or side commitments? If yes, how much notice do you need to render, and how soon would you be able to start and fully commit to this role?
• Will you require maternity/paternity leave within the next 12 months? If not, then do you have any prior planned leaves? Please specify.
• What motivates you to seek a new opportunity and move on from your current/previous role? written answer
• How many monitor/s do you have available? choose one
• Please attach a screenshot of your PC/Laptop specs. upload
• What is your current internet service provider, and what alternative or back-up internet connection do you have in place?
• Please upload a screenshot of your internet speed test result using this link: https://fiber.google.com/speedtest/. STEPS: (1) Use Google Chrome browser (2) go to https://fiber.google.com/speedtest/ (3) Change the server to any Melbourne/Sydney provider (4) run the speed test (5) take a screenshot. upload
• I hereby authorise VirtualStaff365 to contact my previous employers, supervisors, and references for the purpose of verifying my employment history and qualifications. I consent to the collection and processing of my personal data in accordance with the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173). yes / no
• Please provide two direct report reference contacts (Name and Mobile No./Email add) written answer
• Please note that an active NBI clearance is required before we can process your application. Candidates without an active NBI clearance will not be considered until they obtain one. Do you understand and agree to this requirement? choose one
• Do you currently have an active NBI clearance? choose one
• Please upload a digital copy of your valid NBI Clearance. We also accept a screenshot of your NBI appointment or a valid Police Clearance as an alternative. upload
• If Only Applicable: If you selected "HIT", please briefly state the reason for the HIT (if known), and how many working days you were advised it would take to process. Write N/A if not applicable. written answer