Customer Succes Manager - SF - Onsite
Customer Success Manager – Generative AI SaaS
We’re hiring a Customer Success Manager to join a fast-growing generative AI startup working at the cutting edge of B2B marketing.
You’ll be the driving force behind onboarding, engagement, and long-term success for a growing portfolio of enterprise customers.
This is a high-ownership, high-impact role, perfect for someone who thrives on direct customer collaboration and loves helping teams see immediate value from the product.
What You’ll Do:
Own and manage the onboarding journey for new customers—getting them live, active, and seeing ROI fast
Run regular check-ins and QBRs to maintain engagement and drive renewals
Work cross-functionally with Sales, Product, and Engineering to solve customer problems and influence roadmap decisions
Tailor onboarding to each customer’s needs and ensure product adoption stays strong across the first 90 days
Partner with sales to refine ICP and shape the go-to-market motion
What You Bring:
3+ years in B2B SaaS Customer Success, ideally in sales or marketing tech
Experience working directly with marketing leaders (CMOs, demand gen, product marketing)
Proven track record owning renewals, QBRs, and driving product adoption
A customer-first mindset with strong collaboration and problem-solving skills
Passion for the startup pace, autonomy, and building systems that scale
This is your chance to work with a top-tier team in one of the most exciting spaces in SaaS—AI-powered personalization at scale.
Interested?