Customer Success Account Specialist
Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.
Join the Cash Depot Family
At Cash Depot, you're not just joining a company, you're becoming part of a family.
We're a nationwide leader in ATM management and financial transaction processing, and we're looking for a customer-focused professional to help support our growing network of business partners and commercial customers.
If you enjoy building relationships, solving problems, training customers, and being the go-to resource for account support, we'd love to meet you.
What We Offer
- Competitive pay
- Profit Sharing Bonus Program
- Paid training
- Comprehensive medical, dental, and vision benefits
- Company-paid Life Insurance
- Company-paid Short-Term Disability (STD)
- 401(k) with company match
- Paid time off and holidays
- Career growth and advancement opportunities
- Stable, growing organization
About the Role
As a Customer Success Account Specialist, you'll serve as the primary point of contact for Cash Depot's commercial customers and business partners. You'll help onboard new customers, provide account support, assist with contracts and reporting, troubleshoot issues, conduct training, and ensure customers receive an exceptional service experience.
What You'll Do
- Build and maintain strong customer relationships.
- Respond to customer inquiries by phone and email.
- Assist with customer onboarding, account setup, and training.
- Support customers with portal access, reporting, and product questions.
- Process account updates, contract changes, and service requests.
- Generate and analyze customer reports.
- Collaborate with internal teams to resolve issues quickly and accurately.
- Promote additional products and services that help customers grow their business.
- What We're Looking For
- High school diploma or equivalent required; associate degree preferred.
- 2+ years of customer service, account management, technical support, or administrative experience preferred.
- B2B customer support experience is a plus.
- Strong communication, organization, and problem-solving skills.
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
- Ability to manage multiple priorities in a fast-paced environment.
- A positive attitude and passion for delivering outstanding customer service.
Ready to Grow With Us?
Join Cash Depot and become part of a team that values customer relationships, professional development, and delivering exceptional service every day.