Customer Success Advisor (FRE/GER/ITA/SPA)

What You Will Do:

• Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and either French, German, Spanish or Italian.
• Deliver exceptional customer support by resolving issues and providing timely solutions at the first point of contact whenever possible.
• Guide customers through onboarding, service activation, and product adoption activities.
• Support customers with account access, subscription plans, licenses, upgrades, downgrades, and additional product features.
• Provide consultative guidance and best practices to help customers maximize the value of enterprise software solutions.
• Monitor and manage customer requests, ensuring service levels and operational KPIs are consistently achieved.
• Capture customer feedback, feature requests, and recurring issues, and collaborate with internal teams to drive continuous improvement.
• Identify opportunities to improve customer satisfaction, retention, and product utilization.
• Analyze operational reports, monitor trends, and support performance improvements through data-driven insights.
• Assist team members with process and technical questions, contribute to knowledge sharing, and support training activities.
• Document solutions, best practices, and process updates to maintain a strong knowledge base.

What You Will Bring:

• Experience in customer service, customer support, customer success, or a related customer-facing role.
• Strong customer-centric mindset with a high sense of ownership and accountability.
• Business fluency in French, German, Spanish, or Italian, alongside strong English language skills.
• Ability to explain technical concepts clearly to non-technical audiences.
• Experience working with enterprise software, SaaS platforms, or technology-based solutions is an advantage.
• Familiarity with ServiceNow or the ability to quickly learn new platforms and technologies.
• ServiceNow Certified System Administrator (CSA) and/or ITIL Foundation Certification are strong advantages.
• Ability to manage multiple priorities while maintaining high levels of customer satisfaction.

About Your Contract:

• 40 hours/week
• Type: full time, indefinite.
• Legal requirements: You need to be currently eligible to work in Hungary.

Join our diverse, collaborative workplace where your growth matters!

What Do We Offer:

• Market-leading private healthcare package
• Attractive cafeteria package based on your choice
• Hybrid working opportunity
• Office gym and in-house sport clubs
• Opportunities to grow through diverse roles and career paths
• Special discounts offered by our partners
• Access to world-class external learning platforms: Udemy, Oreilly, etc.
• Extensive in-house self-development opportunities