Customer Success Advocate

The Customer Success Advocate will work on strengthening client relationships in order to improve client retention and sales growth.

Responsibilities

• Works one-on-one with clients
• Identifies and assess customers’ needs
• Handles customer feedback and provides appropriate solutions / alternatives
• Builds sustainable relationships and trust with customers
• Meets customer service team sales targets
• Keeps records of customer interactions and file documents
• Coordinates with the administration and the after-sales department

• Degree: Bachelor Degree
• Personal Skills: Good communication, high common sense
• Computer Skills: Microsoft Office, IMS
• Languages: Arabic & English are a must; French is a plus