Customer Success Advocate

The Customer Success Advocate is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires strong communication skills, problem-solving abilities, and the ability to navigate multiple systems efficiently.

Key Responsibilities

• Provide prompt, professional customer support via phone, email, chat, and other channels
• Educate customers on KeySavvy products, services, pricing, and processes
• Troubleshoot and resolve customer issues in a timely manner
• Build rapport with customers through active listening and clear communication
• Maintain accurate records of all customer interactions in internal systems
• Stay up to date on company policies, procedures, and industry trends
• Monitor customer feedback and share insights with leadership
• Collaborate with internal teams to improve processes and the overall customer experience
• Participate in team meetings and ongoing training

Schedule Requirements

• Must be available to work evenings and weekends
• Customer Success hours:
• Monday–Friday: 9:00 AM – 10:00 PM CST
• Saturday: 9 AM - 8 PM CST
• Sunday: 9:00 AM – 8:00 PM CST

Qualifications

• 3+ years of experience in a customer-facing role (customer service, retail, banking, hospitality, or similar)
• Strong technical skills with the ability to work across multiple platforms
• Excellent written communication skills, including grammar, tone, and clarity
• Strong problem-solving and critical-thinking abilities
• General knowledge of automotive transactions is a plus

Work Environment

This is a remote work from home role, requiring a consistent home office setup with reliable internet access. Team members collaborate regularly through virtual meetings and communication platforms. Success in this role depends on strong time management, self-motivation, and the ability to work independently while contributing to a team-oriented culture.

Compensation & Benefits

• Competitive salary
• 401(k) with employer match
• Medical, dental, and vision insurance
• Paid time off
• 6 paid holidays