Customer Success Analyst (Analytics Solutions)
Location: Lagos
Role Overview
This role will be responsible for supporting client relationships, ensuring timely and accurate delivery of insights and reports, resolving client inquiries, and collaborating across multiple functions to drive client satisfaction and business outcomes.
Key Responsibilities
Support day-to-day client contacts and contribute to the achievement of client satisfaction targets.
Build and maintain effective relationships with client representatives.
Own reporting activities, including report maintenance, business issue analysis, and solution integration.
Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects impacting client deliverables.
Continuously broaden knowledge of client business issues and needs, NIQ services, and the broader FMCG/retail industry.
Liaise with Operations, Offshore Partners, Technology, Data Science, and other relevant teams to resolve client business questions and inquiries.
Monitor inquiry progress against agreed service levels and escalate issues where necessary.
Build strong relationships with client support teams to ensure service levels are consistently met or exceeded.
Work closely with Retail Analytics, Consulting, Operations, and Data Science teams to ensure deliverables are aligned to client business needs and delivered within agreed timelines.
Required Skills & Competencies
Technical Skills
Microsoft Excel – Intermediate to Expert level
Advanced formulas and functions
Data manipulation and analysis
Pivot Tables and reporting
Power BI – Intermediate to Expert level
Dashboard development
Data visualization
Data modelling and business reporting
Microsoft PowerPoint – Intermediate to Expert level
Client-ready presentations
Storytelling and insight communication
Visualization of business findings
Microsoft Dynamics
Client management and case tracking
Understanding of CRM workflows
Professional Competencies
https://jobs.smartrecruiters.com/NielsenIQ/744000138100109-customer-success-analyst-analytics-solutions-