Customer Success and Onboarding Specialist
Description
Nasoft is hiring for Makaseb, a specialized e-commerce and digital marketing company serving the Gulf markets. Join a dynamic and innovative team shaping the future of digital commerce across the region.
We’re looking for a customer success & onboarding specialist to help new customers successfully adopt and activate the platform through smooth onboarding, workflow setup, and AI automation activation.
Job responsibilities:
- Guide customers through the onboarding journey step-by-step
- Support customers in connecting WhatsApp Business API and communication channels
- Assist in configuring workflows, automations, and AI agents
- Understand customer business needs and recommend suitable use cases
- Conduct onboarding calls, demos, and training sessions
- Ensure customers achieve value from the platform as quickly as possible
- Follow up during trial and early adoption stages
- Monitor customer engagement and identify onboarding challenges
- Coordinate with internal teams to resolve setup and technical issues
- Gather customer feedback and support continuous product improvement
- Collaborate closely with product, engineering, and growth teams
Requirements
- Bachelor’s degree in business administration, marketing, information systems, or any related field
- 1–3 years of experience in customer success, account management, SaaS support, or customer onboarding
- Experience working with SaaS platforms or CRM systems
- Strong communication and client management skills
- Ability to understand customer needs, workflows, and business processes
- Experience conducting online demos, onboarding sessions, or client training
- Familiarity with WhatsApp Business platforms or automation tools is a plus
- Basic understanding of AI tools and automation concepts is preferred
- Customer-focused mindset with strong problem-solving and coordination skills
Benefits
Working conditions & benefits:
Working days: 5 days (from Sunday to Thursday).
Working hours: 9 hours (9:00 AM – 6:00 PM), including a 1-hour break.
Hybrid work model.
Social insurance.
Professional growth and learning opportunities.
Gym subscription discount.