Customer Success Architect

POSITION DETAILS: Position Title: Customer Success Architect Reports to (POSITION): Head of Managed Services Team: Customer Success Unit Department: Services PURPOSE OF JOB: The Customer Solutions Architect (CSA) is the senior technical and strategic owner of the customer’s service and technology direction, responsible for defining, maintaining, and governing the customer’s unified technical roadmap across all contracted and adjacent services. Operating as the authoritative technical voice of t…