Customer Success Associate - B2B

Responsibilities:

• Developing and managing client portfolios.
• Analysing customer data to improve customer experience.
• Hold product demonstrations for customers & improve onboarding processes.
• Mediate between clients and the organisation to achieve end goals.
• Handling and resolving customer requests and complaints.
• Minimise customer churn to increase customer retention.

Requirements:

• Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
• Experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.