Customer Success Associate - Healthcare Payments
Posted Updated
Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
As a Customer Success Associate in Healthcare Payments, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.
Job responsibilities
- Helps execute product adoption, expansion, and retention activities to support a healthy customer base
- Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers
- Investigates and resolves customer issues in a timely and efficient manner
- Tracks and analyzes key metrics to measure customer success
- Maximizes revenue retention by identifying service and utilization trends, then developing and executing action plans to address the issues.
- Collaborates with customer stakeholders on the analysis and prioritization of defects and enhancements. Then coordinate internal prioritization with other InstaMed teams and position timing expectations.
- Manages release communications to review new features and defect resolution prior to each InstaMed release.
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in customer success or a relevant domain area
- Strong verbal and written communication skills
- Comfortable using technology with a willingness to learn new technological skills, programs, and tools
- Demonstrated analytical skills and critical thinking ability
- Ability to effectively build strong relationship with customer stakeholders
- Ability to quickly learn and understand InstaMed’s solutions and articulate our value proposition
- Ability to respond quickly and effectively to inquiries and escalations
Preferred qualifications, capabilities, and skills
- Healthcare technology experience preferred
- Bachelor’s Degree or higher