Customer Success Associate
Description
Mimmi Kasu is
one of the fastest growing fashion brands in Africa.
We are hiring an experienced Customer Success
Associate to help us keep growing. You’ll be on the
phone, managing email and chat, assisting customers
with product and order status questions, as well as
being a point-of-contact to resolve queries. You’ll get to
know our product line and become an expert at
advising customers. You’re going to be completely
empowered to WOW our customers. If you're dedicated
and ambitious, Mimmi Kasu is an excellent place to
grow. Don't hesitate to apply.
To be successful
in this position, you will need to be able to carry out
the following perfectly:
• Take ownership
of customer issues
• Escalate
unresolved issues to the appropriate internal
teams
• Troubleshoot
problems and see them through to resolution
• Collect prompt
and accurate feedback from customers
Requirements
-
Call center
or customer service experience
preferred
-
Willingness
to participate in training before hire and on-the
job
-
Excellent
listening skills and an empathetic voice and
manner
-
Dedication
to customer satisfaction
-
Basic
knowledge of computer software and office
systems
-
Ability to
thrive in a fast-paced environment, multitasking while
keeping focus on the customer
-
Confident
with Phone inquiries
-
Great
Communication Skills