Customer Success Associate
Job Description
Execute support operations under the customer success team including
- Respond to merchants inquiries promptly and positively via communication channels, ensuring SLA standards are met, including occasional support outside regular hours.
- Escalate cases to relevant teams and follow up with merchants on solutions.
- Process merchant activations and manage working fi les to ensure accuracy.
- Oversee and execute merchant onboarding for a smooth experience.
- Assist in developing CRM tools to enhance support quality and maintain top-tier service.
- Execute the Customer Success teams strategy to achieve goals efficiently.
- Inform merchants about updates, features, issues, and feedback, sharing insights with other teams.
Qualification
- Energetic and eager to take on new challenges
- Strong communication skills in Thai and English
- Proficient in MS Office and Google Workspace
- Ability to prioritize tasks and take accountability for projects
- Friendly, approachable, and personable demeanor