Customer Success Associate (Protractor)

Location: Remote (US); must be reside in Arizona, Connecticut, Florida, Kansas, North Carolina, Oklahoma, Pennsylvania, Texas, or Utah.

Working Hours: This position requires availability Monday through Friday, 8:00 AM to 5:00 PM.

Customer Succes Associate

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About This Role

We're looking for a customer-focused professional who is excited to grow their career in Customer Success. This role is ideal for someone with experience in customer support, customer service, technical support, software training, or another customer-facing role who enjoys helping people solve problems and learn new technology.

As an Associate Customer Success Manager, you'll help guide customers through onboarding, software setup, training, and ongoing adoption of the Protractor platform. You'll become a product expert and work closely with automotive repair shop customers to ensure they have a positive experience and are getting value from the software.

This role offers a strong foundation for someone looking to build a career in Customer Success, account management, customer training, or SaaS technology.

While we partner with automotive repair shops, automotive industry experience is not required.

What You’ll Do:

• Welcome new customers and guide them through their onboarding experience.

• Set up new Protractor accounts and databases.

• Configure the Protractor application to align with each customer's business needs and workflow.

• Deliver virtual customer training sessions using Zoom and other remote learning tools.

• Identify key users and stakeholders within each customer account.

• Provide personalized training and guidance on Protractor's features and workflows.

• Conduct follow-up conversations after onboarding to ensure customers are successfully adopting the platform.

• Support a portfolio of customer accounts by maintaining regular communication and serving as a trusted resource.

• Build strong customer relationships by understanding customer goals and proactively addressing questions and concerns.

• Gather customer feedback and share insights with internal teams to help improve the customer experience.

• Help customers maximize the value of Protractor through ongoing education, best practices, and product guidance.

• Identify customer needs and connect them with additional resources or solutions when appropriate.

• Collaborate with teammates across Customer Success, Support, Product, and Sales to ensure customer success.

Travel Requirement: As needed

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.