Customer Success Associate (Remote Work)

Work Time Profile

Company Benefits:

Job Responsibilities

Order placement and external customer handling:

Keying in and checking customer orders from email, text, customer procurement systems, AI Bot placement system and internal ERP system
Attend to external customer queries, manage customer expectations and communicate feedback to internal departments via designated communication platforms
Assist in checking and enforcing the minimum order quantity (MOQ)

Billing and Reconciliation:

Checking, printing and sending Invoices and coordinating billing with customers
Assist with the reconciliation of inventory via the warehouse management system daily and for the month-end closing

Fulfilment Coordination:

Serve internal customers by coordinating and directing work orders and customer queries to respective departments
Crisis coordination and management (Out-of-stock situations, missed/wrong orders and deliveries, system errors, etc)
Perform dock booking for deliveries to specified locations
Invoice, report and labelling printing and updating of internal order tally sheets to assist operations

Supply Chain Management:

Procurement order placement and checks
Shipment coordination - shipment deliveries, goods status tracking, permit application, receiving, inventory updates and billing
Processing orders and warehousing orders, placement, and billing
Exports coordination

Issues Tracking and Error Prevention:

Support internal continuous improvement by filing errors and issues raised by internal and external customers
Participate in error spotting and prevention initiatives
Provide feedback/suggestions to improve work processes

Job Requirements:

At least 3 years of experience in a customer success role, dealing with order processing, customer service, operations coordination, or administrative roles, is advantageous
Able to work on weekends, both Saturday and Sunday
Able to work on flexible shift schedules aligned with Singapore's public holiday calendar
Fluent in English and Chinese (this is a plus) to support customer communication
Strong attention to detail with the ability to handle transactional and administrative work accurately
Comfortable working independently in a fully remote environment
Calm, patient and methodical when dealing with operational issues or stressful situations
Strong follow-through and accountability in handling transactions and customer requests
Fast learner with good interpersonal and communication skills
Proficient in Excel, Google Sheets and digital order management systems

See also