Customer Success Associate

We are looking for a Customer Success Associate to manage customer relationships, resolve concerns, support onboarding, and ensure a positive customer experience. The ideal candidate is a strong communicator with excellent English, critical thinking, problem-solving, judgment, and ownership skills.

Key Responsibilities

• Manage customer relationships and day-to-day communication.
  
• Support customer onboarding and service adoption.
  
• Understand customer concerns and provide effective solutions.
  
• Handle escalations and coordinate with internal teams for resolution.
  
• Take ownership of issues from identification to resolution.
  
• Conduct follow-ups and maintain accurate CRM records.
  
• Monitor customer satisfaction and support retention.
  
• Identify opportunities to improve customer experience and processes.
  

Requirements

• Bachelor's degree in Business, Management, Marketing, Communications, or a related field.
  
• 1–3 years of experience in Customer Success, Customer Service, Client Relations, Account Management, or similar roles.
  
• B2+ English proficiency; C1 preferred.
  
• Excellent verbal and written communication.
  
• Strong critical thinking, problem-solving, and practical judgment.
  
• Ability to handle escalations and unexpected situations.
  
• Strong ownership, accountability, and customer-focused mindset.
  
• CRM and Microsoft Office experience preferred.
  

Not Suitable For:

• Primarily Sales-focused profiles.
  
• Engineering-focused profiles without relevant customer-facing experience.
  
• Candidates with English below B2 level.
  
• Candidates with weak communication, critical thinking, judgment, or problem-solving skills.
  

Requirements

• Bachelor's degree in Business, Management, Marketing, Communications, or a related field.
  
• 1–3 years of experience in Customer Success, Customer Service, Client Relations, Account Management, or similar roles.
  
• B2+ English proficiency; C1 preferred.
  
• Excellent verbal and written communication.
  
• Strong critical thinking, problem-solving, and practical judgment.
  
• Ability to handle escalations and unexpected situations.
  
• Strong ownership, accountability, and customer-focused mindset.
  
• CRM and Microsoft Office experience preferred.
  

Not Suitable For:

• Primarily Sales-focused profiles.
  
• Engineering-focused profiles without relevant customer-facing experience.
  
• Candidates with English below B2 level.
  
• Candidates with weak communication, critical thinking, judgment, or problem-solving skills.