Customer Success Associate
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We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.
Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID
Job Responsibilities:
- Provide Best in Class Support to our global portfolio
- Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
- Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
- Incentivize spend increase to existing companies (Portfolio management)
- Document processes and enhancements to the internal team
Requirements:
- 2+ years of experience in support roles
- Mandatory fluency in English and Spanish, Portuguese is a plus
- Preferable experience in Zendesk Platform /Hubspot
- Advanced communication skills (written and spoken)
- Curious about the details on how the business operates
- Self-starter, proactive and highly motivated
- Team player and very hands on
- Agile and able to pivot quickly with the changing environment
Skills
As published by lever · 3 questions · 3 written answers
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
- Do you speak English and Spanish fluently? Any other languages?
- Describe how you currently use or build with AI in your role — whether that's incorporating AI tools into your workflow, automating processes, or developing AI-powered solutions. What have you applied it to, and how has it changed how you work or personal projects?
- Are you able to go into our office at least 2-3 days a week?