Customer Success Coordinator - 20/20 Custom Molded Plastics, Holiday City, Ohio

TITLE: Customer Success Coordinator

POSITION OBJECTIVE: The Customer Success Coordinator supports the effective operation of the sales department by providing administrative coordination, customer communication support, and data management. This role ensures timely and accurate processing of sales staff and follow-ups while assisting the Manager in organizing schedules, preparing reports, and maintaining departmental workflows. The objective of this position is to enhance team efficiency, strengthen customer relationships, and contribute to the achievement of overall sales and service goals.

QUALIFICATIONS:

Great communication abilities, including written and verbal communication
Time-management skills to respond to customer emails and calls
Multitasking and organizational skills to work on multiple issues at one time
Teamwork skills to collaborate with representatives and coworkers in other departments
Escalating queries and concerns, when necessary
Interpersonal and customer service skills to ensure positive interactions with customers
Active listening and the ability to determine what customers need
Detailed oriented
Computer knowledge of Microsoft Applications - Outlook, advanced Excel skills; HUBSPOT, CRM software
Self-driven
Must be accurate with numbers and order entry
Ability to adapt as the company grows and changes
Previous manufacturing, accounting and scheduling experience helpful
College education preferred.

Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

Maintain manufacturing-based customer accounts. Each customer has unique processes.
Implement CRM software and maintain incoming information.
Will require internal follow up with other departments.
Create and maintain physical and electronic records
Quote logs - new and existing business
Potential business log - periodic status reporting
Customer agreements/NDAs
All quote preparation and submission, electronic quote submission.
Knowledge of USMCA
Understanding and daily use of HUBSPOT
Creating sample costing
Updates on House accounts
Following up with Engineering and Sales
Maintain customer visit schedule
Help to create tools/documents for sales and customer onboarding
Work closely with production, quality, accounting, purchasing and shipping/receiving
Other duties as assigned