Customer Success Coordinator
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. You are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.
This is a 100% in-office role, with coverage split between our Santa Barbara and Montecito locations.
At Compass You Will:
- Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
- Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
- Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
- Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
- Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
- Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach.
- Support with office event organization, setup, and tear down.
What We're Looking For:
- 1-2 years of previous experience in customer service, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Strong verbal and written communication skills
- Meticulous attention to detail, highly organized
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Compensation: The expected base pay for this position is $24.00 - $26.00 hourly. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Notice for California Applicants
Los Angeles County Fair Chance Notice
Skills
As published by greenhouse · 24 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (8)
- LinkedIn Profile optional
- Website optional
- How did you hear about this job?
- What is your preferred name?
- What are your compensation expectations for this role? optional
- What is your desired start date (i.e. two weeks notice)?
- If you are a Licensed Real Estate Salesperson, where do you hang your license? optional
- Do you have any personal or familial relationships with a current Compass employee or Compass agent? If yes, please provide the full name of the individual.
Pick from a list (14)
- Are you legally authorized to work in the United States for Compass?
- Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Compass in the United States?
- If yes, what kind of sponsorship will you require?
- Are you currently employed by PwC?
- Have you ever been employed by PwC?
- Are you subject to any non-solicit restrictions?
- Are you subject to any non-compete restrictions?
- What is your highest level of degree attained?
- While not required for most corporate staff positions, do you have prior brokerage experience?
- If yes, how many years?
- If yes, in what role?
- Are you currently engaged in any additional employment or business activities that could create a conflict of interest and divide your loyalty between Compass and your personal interests (e.g., board of director service, outside employment or contracting, investments with suppliers, business partners, or competitors, etc.)?
- If yes, do you plan to continue to engage in these activities if hired by Compass? Depending on the activity, clearance may be required. optional
- Are you currently a Licensed Real Estate Salesperson?
Written answers (2)
- If yes, please provide dates of employment.
- If yes, have you ever worked on the audit of Compass? optional