Customer Success Coordinator (Secunderabad)

Customer Success Coordinator (Secunderabad) Company: ModMed Technologies India Private Lid Job Location: Secunderabad, Telangana, India Employment Type: Full-time Experience Required: 1 - 2 years Essential Duties and Responsibilities Order Form Creation and Management: Accurately processes and manages client order forms, ensuring all client requests are captured and communicated to the appropriate team members for execution Client Support: Assist Senior CSMs in managing client portfolios, including scheduling meetings, preparing reports, and responding to client inquiries to ensure a high level of customer satisfaction Conversion Project Assistance: Support the execution of client deliverables by coordinating with internal departments, tracking project progress, and ensuring timely delivery of services Data Management: Maintain and update client records in ChurnZero and SalesForce, ensuring accuracy and accessibility of information for the team Reporting: Generate and distribute regular reports on client activity, project progress, and team performance to Senior CSMs and management Continuous Improvement: Contribute to the continuous improvement of the customer success processes and strategies based on client feedback and observed challenges QBR and ABR Preparation: Assist Senior CSMs in pulling data for client presentations and tracking progress. Internal Follow-up: Work with internal ModMed teams to accomplish client work and devise solutions for ongoing issues. Renewal Assistance: Build renewals in CPQ and manage/track ongoing renewal timelines and processes. Experience and Skills Requirements Experience and Skills Requirements: Bachelor s degree 1-2 years of experience in a customer success, sales support, or administrative role, preferably in a technology or service-oriented business. Excellent communication skills, both written and verbal, with the ability to effectively convey information to clients and team members Robust organizational and time-management skills, with a proven ability to manage multiple tasks and priorities in a fast-paced environment Proficiency in CRM software and Microsoft Office Suite Strong problem-solving abilities, with a proactive approach to identifying and resolving potential issues A team player with a positive attitude and the ability to work collaboratively with diverse groups Commitment to providing exceptional customer service and support. .