Customer Success Coordinator
NewBe an early applicantThis is a remote position.
Support clients post-sale to ensure successful onboarding, product adoption, and long-term retention — acting as the primary point of contact for day-to-day customer needs.
Key Responsibilities
- Onboard new clients and guide them through the setup process
- Conduct regular check-ins to assess satisfaction and usage
- Identify upsell and expansion opportunities
- Respond to support queries and escalate technical issues promptly
- Track customer health scores and flag at-risk accounts
- Collect and document customer feedback for the product team
- Maintain accurate records in CRM and CS platforms
Requirements
Role Type |
Remote |
Employment |
Full-Time or Part-Time |
Location |
100% Remote |
Experience |
2–3 years in customer success, account management, or support |
Education |
Bachelor's in Business, Communications, or related field |
Key Skills |
Empathy, relationship management, proactive communication, organisation |
Tools / Platforms |
HubSpot / Salesforce, Intercom / Zendesk, Slack, Zoom |