Customer Success (Digital Transformation (DX)) - BKK (ID: 706859)
Salary: ฿60,000 – ฿80,000 per month
Position: Customer Success Digital Transformation (DX)
Location: BTS Sala Daeng
Working Day : Monday-Friday (9:00-18:00)
They are looking for Customer Success for Aiming to expand our company's customer base in Thailand, Singapore, and beyond in the region.
Responsibilities
Provide customer success and operational support for domestic and international clients using a cloud-based invoice digitization and accounts payable (AP) automation solution in Thailand, with future support across the ASEAN region.
Lead onboarding and implementation projects, ensuring a smooth transition from paper-based invoice processes to a digital workflow.
Analyze clients' business processes, particularly in finance, accounting, procurement, and back-office operations, and propose effective solutions that improve efficiency through invoice digitalization.
Configure system settings based on client requirements and manage the implementation process from planning through go-live.
Conduct user training, workshops, and product demonstrations to help clients maximize the value of the invoice digitization platform.
Work closely with sales, operations, and product teams to support customer adoption, increase utilization, and ensure long-term customer success.
Monitor client usage and satisfaction, gather feedback, and provide recommendations for service and product improvements.
Act as a trusted advisor to clients by supporting process optimization, digital transformation initiatives, and operational efficiency improvements related to invoice and payment workflows.
Must have
Bachelor’s degree or higher is required.
2–4 years of experience in Customer Success, Software Implementation, Project Coordination, Business Analysis, ERP Support, or other customer-facing roles.
Experience supporting B2B software implementation, system onboarding, and post-sales customer support.
Basic understanding of accounting, finance, procurement, invoicing, workflow automation, and document management processes.
Business-level English proficiency is required, as the role involves regular communication with Singapore-based management and regional stakeholders.
Interest in digital transformation (DX), paperless operations, electronic invoicing, and workflow optimization.
Experience working in SaaS, ERP, accounting software, or other enterprise software companies.
Hands-on experience with business system implementation projects, particularly in finance, accounting, procurement, or workflow management.