Customer Success & Dispatch Coordinator

Customer Success & Dispatch Coordinator (CSR / DSCR) with ServiceTitan Experience

Clear Water Concepts is hiring a Customer Support & Dispatch specialist. This is a full-time, in-office position based at our Mesa, AZ office. You'll be the first point of contact for customers — answering inbound calls, scheduling service appointments, dispatching our field technicians, and making sure every customer feels heard. We've built a 5-star reputation on honest service, and you'll be the team member who sets the tone for every interaction.

What you'll do

• Answer inbound calls from new and existing customers; provide friendly, knowledgeable support
• Schedule installation, service, and maintenance appointments using our dispatch software
• Route field technicians efficiently — match the right tech to the right job based on skills and location
• Coordinate with the field team via phone, text, and our internal systems
• Follow up with customers after service to confirm satisfaction and gather feedback
• Help process basic paperwork, intake new leads, and keep customer records accurate

What you'll need

• Available to work in-office at our Mesa, AZ location (this is not a remote position)
• 2+ years of customer service or dispatch experience (required)
• Strong phone presence and clear written communication
• Comfortable with multitasking — calls, scheduling software, and team chat at the same time
• Reliability, attention to detail, and a problem-solver attitude
• Experience with ServiceTitan is a bonus but not required — we'll train you on our dispatch system
• Bilingual (English / Spanish) is required

What we provide

• $42,000–$50,000 starting salary (based on experience)
• Career growth opportunities — we promote from within
• Health stipend, retirement plan, and paid time off
• Monday–Friday, 8-hour shifts — no weekends
• A supportive, positive work environment where good work gets rewarded
• Modern dispatch tools and a team that respects your time