Customer Success Engineer

CloudBolt Software () is helping enterprises control infrastructure chaos through cloud automation and cost optimization. We’re looking for a Support Engineer to help our customers successfully operate and optimize CloudBolt’s StormForge product across complex cloud and Kubernetes environments.

In this role, you’ll be on the front lines of customer success—troubleshooting technical issues, supporting production environments, and partnering closely with engineering, product, and customer-facing teams to deliver reliable, high-quality outcomes.

Responsibilities

• Serve as a technical point of contact for customers, diagnosing and resolving issues related to CloudBolt’s StormForge product, Kubernetes, cloud infrastructure, and integrations
• Investigate, troubleshoot, and resolve complex technical problems across distributed systems in customer environments
• Reproduce issues, analyze logs, metrics, and system behavior, and document findings clearly
• Collaborate closely with engineering and product teams to escalate bugs, contribute to root cause analysis, and validate fixes
• Assist customers with configuration, initial deployments, and best practices for operating StormForge in Kubernetes and cloud-native environments
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
• Advocate for customer needs by providing feedback to engineering and product teams and occasionally contributing pull requests
• Continuously improve support processes, tooling, and operational readiness
• Learn and apply new technologies to expand technical expertise and improve customer outcomes