Customer Success Engineer

Join ENPULSION as a Customer Success Engineer (f/m/x) and support our customers throughout their spacecraft missions - from pre-sales, to integration and testing, to on-orbit operations. You’ll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry.

Key responsibilities:

• Act as the main point of contact for project- and program management of key customers.
• Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
• Provide technical support to the Sales team.
• Support customers with integration and operation of ENPULSION products.
• Provide technical support in the Assembly, Integration, and Testing (AIT).
• Contribute to the development and continuous improvement of ground support equipment.
• Manage and facilitate customer tests and workshops.
• Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
• Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
• Automate telemetry analysis with Python scripts.
• Recommend strategies and operational parameters based on telemetry and product performance.
• Provide on-orbit operations support to ensure products perform optimally in space.
• Deliver clear, concise, and well-written technical documentation.

Type of contract: Full time position with 38.5 hours/week

Salary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.

• Technical or scientific education (FH/University/UAS/HTL), ideally a Master’s in Engineering, Physics, or Mechanical Engineering.
• 3+ years of professional experience in aerospace or a related industry
• Understanding of electric propulsion systems used for satellite mobility is beneficial.
• Knowledge of satellite systems, launch services, or space data platforms is a plus.
• Knowledge of Python programming language.
• Solid understanding of electronics design and operation.
• Familiarity with manufacturing processes desirable.
• Experience with documentation tools, simulation software, or mission planning tools, as well as collaborative platforms (JIRA).
• Familiarity with space industry standards and regulatory frameworks (e.g., ECSS, ITAR).
• Excellent English communication skills (spoken and written).
• Strong ability to explain complex technical issues to customers clearly and concisely.
• Willingness to travel to customer facilities as needed.
• Proactive, organized, and disciplined approach to independent work.
• Passionate about contributing to a fast-growing business and high-performing team.

At ENPULSION, you’ll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented - a place where your work will have a real impact, and where you can truly leave your mark.

Our benefits include:

• 25 days of paid vacation, plus additional compulsory paid days off
• Choice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining
• Role-dependent FlexTime and home office options
• Monthly team lunches and regular team-building events
• Learning & development budget to support your continued growth
• Firmenradl - Bike Leasing Program
• Office located at VIE Airport City with access to:
  • FitFabrik Fitness Center
  • Airport Health Center
  • Shops, restaurants, and Crew Shop discounts
  • VIE Community App for news and deals