Customer Success Engineer

You will act as a technical consultant and advisor for customers during the post-sales process. You will provide technical, architectural, and best-practice guidance; support use-case implementation; demonstrate product capabilities; and help customers achieve measurable business outcomes, product adoption, renewal, and expansion. You will align with account executives and renewals managers around customer objectives, tailor solution-based programs, and develop customer workshops, demos, and enablement. You will maintain technical specialty expertise, improve your professional skills, and contribute to documentation, video, and digital enablement programs.

Responsibilities

• Engage with customers through Zoom calls and email as a technical consultant and advisor during the post-sales process
• Provide technical, architectural, and best-practice guidance
• Drive measurable business outcomes, product adoption, renewal, and expansion
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on customer business objectives
• Deliver customized solution-based programs for individual customer needs
• Develop and collaborate on customer workshops, demos, and enablement
• Maintain specialty competency in technologies related to GitLab market focus
• Improve professional skills through training, reading, and mentorship
• Contribute to documentation, YouTube, and digital enablement programs

Requirements

• Experience with a GitLab use case, including SCM, CI, CD, DevSecOps, or Agile Planning
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Ability to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
• Technical experience in development or systems engineering
• Ability to communicate complex technical, architectural, or organizational problems and propose iterative solutions
• Ability to become a trusted technical advisor to customer and business leaders
• Verbal, presentation, and written communication skills
• Time management and ability to work with several teams

Benefits

• Benefits supporting health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation
• Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave