Customer Success Engineer

You will provide technical consultancy and solution guidance through Zoom and written channels, helping customers design and implement solutions for their DevSecOps workflows. You will lead workshops, demos, and enablement sessions; align recommendations with customer objectives; and manage multiple engagements while communicating status, risks, and next steps. You will also improve documentation, share technical knowledge, and mentor customers and colleagues through complex challenges.

Responsibilities

• Provide technical consultancy and solution guidance through Zoom and written channels.
• Help customers solve issues and design and implement GitLab solutions for DevSecOps workflows.
• Drive product adoption and measurable customer value across APJ accounts.
• Deliver technical and architectural guidance for source code management, CI/CD, DevSecOps, and Agile planning.
• Partner with Account Executives and Renewals Managers to align technical recommendations with customer objectives and account plans.
• Plan and lead customer workshops, demos, and enablement sessions.
• Maintain and grow specialty competency in GitLab capabilities and relevant DevSecOps tooling.
• Improve documentation, share technical knowledge, and mentor team members and customers.
• Manage multiple customer engagements and communicate status, risks, and next steps.

Requirements

• Experience providing technical consultancy and solution guidance through video calls and written channels.
• Familiarity with DevSecOps workflows, including source code management, CI/CD, security, and Agile planning.
• Hands-on technical background in software development, systems engineering, or a similar technical environment, or equivalent practical experience.
• Strong communication and collaboration skills.
• Ability to lead or support workshops, demos, and enablement sessions.
• Ability to manage multiple priorities in a remote, asynchronous environment.
• Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels.
• Must be based in India with full working rights in India.

Benefits

• Health, financial, and well-being benefits.
• Flexible paid time off.
• Team Member Resource Groups.
• Equity compensation and Employee Stock Purchase Plan.
• Parental leave.