Customer Success Engineer - Texas
Customer Success Engineer
Job Description
Department: Business Development
Job Status: Full-Time
FLSA Status: Salary-Exempt
Reports To: Manager of Customer Success
Location: The Woodlands, TX, Office: EVO & Client
Positions Supervised: N/A
Amount of Travel Required: 25% - 75%
Work Schedule: Monday - Friday, 8 a.m.- 5 p.m.
Positions Supervised: N/A
AIP Level: 6
POSITION SUMMARY:
As a Customer Success Engineer, you will lead regional account strategy and growth initiatives, leveraging technical expertise and commercial insight to strengthen partnerships and drive expansion. This role requires proactive engagement with key stakeholders, guiding scope changes, and collaborating across operations, engineering, and business development to ensure Evolution remains the preferred partner in the marketplace.
ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")
- Own regional account strategy, driving retention and expansion across multiple fleets/ clients.
- Lead scope change evaluations and commercial feasibility assessments.
- Collaborate with BD and internal teams on pricing, economics, and strategic planning.
- Identify and develop new opportunities within existing accounts and regional markets.
- Maintain strong relationships with decision-makers and influence strategic direction.
- Provide mentorship and guidance to CSE 1s on account management best practices.
- Share regional market insights and competitor intelligence to inform Evolution’s positioning.
- Support execution of RFPs and commercial negotiations for extensions and new projects.
- Perform other duties as assigned to assist with successful operations and business continuity.