Customer Success Executive
About Aventis Learning Group
As a certified Great Place to Work® organizationand award-winning training provider in Singapore, Aventis Learning Group is dedicated to making a positive impact on our staff, learners, and corporate clients.
We empower our team members to build purpose-driven careers in a dynamic, continuous learning environment. We are seeking an energetic,customer-centric Customer Success Executive who is passionate about adult education and eager to grow with us.
Why Join Us?
- Continuous Learning & Sponsorship: Access professional upgrading opportunities, skill development, and higher education sponsorship paths.
- Fast-Track Career Growth: Gain hands-on exposure to corporate training management, trainer relations, and executive event operations.
- Fresh Graduate Friendly: Comprehensive onboarding, structured training, and mentorship provided to set you up for success.
The Role & Impact
As a Customer Success Executive, you will drive the end-to-end learner journey, from initial enquiry to course completion. You will oversee class delivery, handle participant relations, drive proactive service recovery, and maintain efficient operational administrative support.
Key Responsibilities
- Enquiry & Enrolment Management: Serve as the main liaison for course participants, answering program inquiries promptly and providing dedicated support throughout their learning journey.
- Course Delivery & Logistics: Oversee course scheduling, venue setups, digital learning platform access, course materials, and participant registration.
- Service Recovery & Quality Assurance: Analyze post-workshop participant feedback and trainer evaluations to identify operational gaps, driving rapid service recovery to elevate course ratings.
- Administrative Operations & Receivables: Monitor and follow up on outstanding corporate/learner balances. Maintain accurate training records and documentation across operational databases.
Who We Are Looking For
- Educational Background: Diploma (Fresh graduates with a strong customer service or administrative interest are welcome).
- Communication & Service Mindset: Excellent written and verbal English communication abilities with a strong customer-first approach.
- Problem-Solving Skills: Strong multi-tasking abilities, attention to detail, and a proactive mindset to handle service recovery and logistics smoothly.
How to Apply
Ready to start an exciting, purpose-drivencareer with a certified Great Place to Work® institution? Submityour resume (PDF/Word format) along with your expected salary