Customer Success Executive (Banking Experience) - Haball Private Limited

Our client Haball Private Limited is looking for Customer Success Executive in Lahore.

Haball is a B2B FinTech company delivering cutting-edge automated payment and digital financing solutions. Focused on empowering manufacturers and corporations, Haball specializes in managing large-scale supply chains with efficiency and innovation. The company is dedicated to transforming traditional business operations through seamless digital ecosystems, creating value for its partners and stakeholders.

Role Description

• This is a full-time on-site role based in Karachi Division for a Customer Service Executive.
• The primary responsibilities include ensuring customer satisfaction, enhancing customer retention, engaging with clients to provide exceptional support, and managing client accounts effectively.
• The role also involves analyzing customer needs and resolving issues to build lasting relationships while enhancing processes to improve overall service quality.

Qualifications

• Proven skills in Customer Satisfaction and Customer Retention to ensure a positive client experience and foster loyalty.
  
• A bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
  
• Knowledge of the FinTech industry or supply chain management is a plus.