Customer Success Executive

Responsibilities:

• Your objective will be to ensure that the client can extract the value of our solution to the fullest.
• You will be the first point of contact for the client and end-users of the software.
• You will be responsible for the successful transition of the customer to our solution, for client communication, and for coordinating with them to conduct feature demonstrations and give training sessions.
• You will resolve client queries on a real-time basis.
• You will also report to the Product team on any major issues that clients may be facing.
• Uphold established standards, processes, and best practices in customer service.

Requirements:

• Graduates and postgraduates can apply for the role.
• 0-1 year of experience in customer success is strongly preferred.
• High level of empathy and aptitude to help and resolve problems for others.
• Learning the ability to understand the software from the end user's perspective.
• Oral and written communication skills to help and train clients on using the software.
• A good hold of English and Hindi languages is a must, and knowledge of any regional language is a plus.

Other desirable skills:

• Expressive and good communication skills.
• Good listener and empathetic disposition.
• Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.