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Customer Success Executive

Open 36d posting dated 7 hours ago
Job Title: Customer Success Executive
Location: Bangalore
Industry: Fintech / SaaS
Employment Type: Full-Time, Permanent
Working Days: Monday to Saturday
Language- English, Hindi and other regional language mandatory.

About Us-

is an Enterprise SaaS company providing AI/ML-powered onboarding, alternate data, risk management, and compliance solutions for digital-first businesses. Our products help organizations automate customer onboarding, improve decision-making, reduce fraud, and streamline verification processes while maintaining regulatory compliance.

Role Overview-

We are looking for a Customer Success Executive to support clients in their day-to-day use of Digitap products. The role involves handling client queries, assisting with onboarding activities, investigating reported issues, and coordinating with internal teams to ensure timely resolution and a seamless client experience.

Key Responsibilities:
  • Act as the primary point of contact for client queries and issues.
  • Investigate reported concerns and perform initial troubleshooting.
  • Coordinate with internal teams to ensure timely resolution of client issues.
  • Support onboarding and implementation activities as required.
  • Guide clients on product usage and expected behaviour.
  • Maintain accurate records of client communications and issue updates.
  • Ensure timely responses and follow-ups on client requests and concerns.
Required Skills & Qualifications:
  • Bachelor's degree in any discipline.
  • 0–2 years of experience in customer success, product support, technical support, operations, or similar client-facing roles.
  • Basic understanding of REST APIs and JSON structures.
  • Familiarity with API testing tools such as Postman will be an advantage.
  • Proficiency in spoken and written English and Hindi is mandatory.
  • Strong analytical thinking, problem-solving ability, and ownership mindset.
  • Ability to manage multiple priorities and work collaboratively across teams.
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