Customer Success Executive

A new chapter: Dsquares x Prepit

We’re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit’s innovation and agility with Dsquares’ expertise and scale to build even stronger, more impactful loyalty and engagement solutions.

About Prepit:

Prepit aims to bridge the gap between restaurants and their diners, building lasting relationships using technology-enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.

Our people is our brand

Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact—you'll fit right in.

About the role:

We’re looking for a customer-focused Customer Success Executive to manage the end-to-end experience of our F&B clients. You will onboard clients onto our system, act as their main point of contact, and ensure a smooth journey by following up on system-related issues and supporting their ongoing needs. This role requires strong communication skills and a proactive, client-first mindset.

Key duties & responsibilities:

Own and manage the full client journey from onboarding to ongoing support

Onboard new clients onto our system and ensure a smooth setup

Act as the main point of contact for clients, building strong and lasting relationships

Handle and follow up on system-related issues raised by end users

Ensure clients are fully utilizing the system and getting maximum value

Collaborate with internal teams to resolve client concerns efficiently

Requirements

1-3 years of experience in Customer Success, Account Management, or a similar role

Strong communication and relationship management skills

Problem-solving mindset with a proactive approach

Ability to handle multiple clients and priorities

Experience in F&B or tech is a plus

Benefits

Comprehensive wellbeing: Enjoy peace of mind with our private medical insurance and life cover.

Work-life balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.

Continuous development: Expand your horizons through our commitment to learning and development opportunities.