Customer Success Executive
We're looking for a curious, ambitious individual to join our London team as a Customer Success
Executive. This is an entry-level role and a great way to start a career in SaaS.
You'll own a large portfolio of smaller-value accounts. That means lots of clients, lots of variety and
plenty of responsibility from day one. Success in this role comes from being organised, efficient and
proactive: keeping every account healthy, spotting risk early and making sure no client slips through the
cracks.
You'll work closely with experienced CSMs and a CSM Lead who will mentor you as you grow. No prior
professional experience is needed, just a strong academic record, genuine curiosity and the drive to
build a career in MarTech.
Key responsibilities
• Portfolio management: Own a high-volume book of smaller-ARR accounts, prioritising your time
so every client gets the right level of attention.• Client relationships: Be the day-to-day point of contact for your clients, building positive, lasting
relationships.
• Renewal readiness: Track adoption, usage and health across your portfolio to keep accounts
renewal-ready, flagging risk early to your CSM Lead.
• Product adoption: Understand what each client needs and help them get more value from our platform.
• Scaled engagement: Run efficient check-ins, webinars and one-to-many communications to
keep a large portfolio engaged.
• Growth opportunities: Spot upsell and expansion potential and pass it to senior colleagues and
Account Managers.
• Cross-team collaboration: Work with internal teams to turn client needs into clear actions and
outcomes.
• Feedback and improvement: Capture client feedback and bring fresh ideas to improve how we
work.
What we're looking for
Essential
• Excellent communication and relationship-building skills
• Strong organisation and the ability to juggle many clients and priorities at once
• Proactive and curious, comfortable asking questions and suggesting new ideas
Nice to have
• Experience in a client-facing or team environment, through internships, placements, part-time
work or extracurricular leadership
• Exposure to marketing teams or marketing technology platforms