Customer Success Executive (French Market)
As a Customer Success Manager at Infor, you will support customers across France and other French-speaking regions, helping them achieve their business goals through successful adoption of Infor solutions.
You will serve as a trusted partner, driving customer engagement, value realization, retention, and long-term success. Working closely with both customers and internal teams, you will ensure customers receive maximum value from their partnership with Infor.
Customer Success & Adoption
- Manage a portfolio of French-speaking customers and develop strong customer relationships.
- Lead customer onboarding and adoption activities to accelerate value realization.
- Create and execute success plans aligned to customer goals and business priorities.
- Provide proactive guidance and recommendations to support customer success.
- Monitor customer health and engagement to identify risks and opportunities.
Relationship Management
- Build and maintain relationships with key customer stakeholders.
- Facilitate regular customer reviews and success discussions.
- Collaborate with internal teams to coordinate customer support and issue resolution.
- Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.
Retention & Business Growth
- Support renewal and retention activities through strong customer engagement and value delivery.
- Identify opportunities to improve customer adoption and expand the use of Infor solutions.
- Share customer feedback and insights to support continuous improvement initiatives.
Data & Insights
- Use customer success platforms and reporting tools to monitor customer engagement and success metrics.
- Maintain accurate customer records and account plans.
- Leverage data to prioritize actions and improve customer outcomes.
- Experience in Customer Success, Customer Experience, Account Management, Consulting, Professional Services, or another customer-facing role.
- Proven ability to build relationships and manage multiple stakeholders.
- Strong communication and presentation skills.
- A collaborative and customer-centric approach.
- Strong problem-solving and organizational capabilities.
- Experience working within SaaS, ERP, or enterprise software environments is preferred.
Language Requirements
- Native-level French is required.
- Professional fluency in English is required.
- Additional European languages are considered an advantage.
- You are passionate about helping customers achieve their goals.
- You build strong and lasting relationships based on trust.
- You are proactive and comfortable managing multiple priorities.
- You enjoy working in an international and collaborative environment.
- You are keen to learn new technologies and leverage AI-enabled tools to enhance customer engagement and business outcomes.