Customer Success Executive (German speaking - DACH)
As a Customer Success Manager at Infor, you will partner with customers across Germany, Austria, and Switzerland to help them realize value from their investment in Infor solutions. You will build trusted relationships, drive product adoption, support customer goals, and ensure customers achieve successful business outcomes throughout their journey.
You will work closely with customers, internal teams, and key stakeholders to promote engagement, identify opportunities, address challenges, and contribute to long-term customer satisfaction and retention.
Customer Success & Value Realization
- Build trusted relationships with business and operational stakeholders across your customer portfolio.
- Guide customers through onboarding, adoption, and ongoing success activities.
- Develop and maintain customer success plans aligned to customer objectives and desired outcomes.
- Help customers maximize the value of their Infor solutions through best practice guidance and proactive engagement.
- Monitor customer health, identify risks, and work collaboratively to develop mitigation plans.
Customer Relationship Management
- Establish strong relationships with customer champions and key stakeholders.
- Conduct regular business reviews and success conversations.
- Act as a customer advocate within Infor, collaborating with Support, Services, Product, and Sales teams to ensure customer needs are addressed.
- Support customers through organizational or process changes that may impact adoption and success.
Retention & Growth Support
- Partner with Account Executives and Renewal Managers to support customer retention and renewal activities.
- Identify customer growth opportunities through increased adoption and successful business outcomes.
- Share customer insights and success stories to support broader account planning activities.
Data & Customer Insights
- Utilize customer success tools, health scores, adoption data, and engagement metrics to guide customer interactions.
- Proactively identify trends, risks, and opportunities within your portfolio.
- Maintain accurate customer records and success plans.
- Experience in Customer Success, Account Management, Consulting, Professional Services, Implementation, or another customer-facing role.
- Strong relationship-building and stakeholder management skills.
- Ability to communicate effectively with both business and operational stakeholders.
- Customer-focused mindset with excellent problem-solving skills.
- Comfortable working with data to drive decisions and customer recommendations.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience in SaaS, ERP, or enterprise software environments is advantageous.
Language Requirements
- Native-level German is required.
- Professional fluency in English is required.
- Additional European languages are a plus.
- You are naturally curious and enjoy understanding customer business challenges.
- You build trust through credibility, responsiveness, and partnership.
- You take ownership and proactively drive actions to completion.
- You enjoy collaborating across teams to achieve customer outcomes.
- You're organized and demonstrate priorization skills
- You embrace innovation and are interested in using modern technologies and AI-powered tools to improve customer experiences and productivity.