Customer Success Executive
Salary: RM 3,000 – RM 4,100 per month
About the role
We are looking for a motivated and customer-focused Customer Success Executive to join our team. This is an entry-level opportunity for fresh graduates or early-career professionals who want to build a career in Customer Success, SaaS, and technology. As a Customer Success Executive, you will work directly with customers throughout their journey—from onboarding and product education to day-to-day support and product adoption.
Key responsibilities
Assist new customers during the onboarding and implementation process
Guide customers in understanding and using the platform effectively
Provide professional support through support tickets, chat, email, and online meetings
Understand customer questions and provide clear, accurate, and practical solutions
Conduct product demonstrations, walkthroughs, and customer training
Explain product features and workflows in a simple and easy-to-understand manner
Troubleshoot basic customer concerns and identify when escalation is necessary
Take ownership of customer concerns and follow through until resolution or proper escalation
Encourage customers to adopt relevant product features
Maintain accurate customer records and internal documentation
About you
Bachelor's Degree in Computer Science, Information Technology, or a related field
Excellent written and verbal Bahasa Melayu and English communication skills
Strong interpersonal skills and confidence when communicating with customers
A customer-obsessed mindset and genuine interest in helping customers succeed
Comfortable learning and navigating software, web-based systems, and digital tools
Strong learning agility and ability to understand new processes quickly
Good analytical, critical-thinking, and problem-solving skills
Strong sense of ownership and accountability
Organized and able to prioritize multiple responsibilities effectively
Detail-oriented and able to follow processes accurately
What We Offer:
Competitive salary with standard Malaysian benefits (EPF, SOCSO, EIS, and medical insurance).
Opportunity to learn and grow within an experienced Customer Success team in a steadily growing SaaS company.
Hands-on experience supporting customers and developing strong knowledge of SaaS products and customer success.
A collaborative and respectful work environment that values autonomy, accountability, and continuous learning.
If you’re passionate about helping customers, solving problems, and delivering a great customer experience, we’d love to hear from you. Please submit your latest resume, cover letter, and LinkedIn profile through JobStreet.