Customer Success Executive
We are looking for a proactive and customer-focused Customer Success Executive to own the end-to-end day-to-day customer experience. This role is critical in ensuring customer issues move smoothly from reported → resolved, with clear communication, timely follow-ups, and strong coordination across internal teams. You will act as the customer’s advocate while maintaining operational discipline and visibility.
Key Responsibilities -
- Track and follow up on all customer issues and queries
- Ensure customers are acknowledged and updated regularly
- Coordinate with Support, Product, and Tech for resolution
- Make calls / WhatsApp follow-ups when required
- Update issue status, comments, and next actions clearly
- Flag stuck or high-risk cases to seniors
- Support renewal conversations with full customer context
- Maintain daily hygiene in CX tools and dashboards
Requirements
Must Have Skills & Traits -
- Clear spoken and written communication
- Strong ownership and follow-up mindset
- Comfortable talking to customers on calls and WhatsApp
- Organized and disciplined with updates
- Language proficiency in at least 2 languages
Good to Have (Strong Advantage) –
- Ability to communicate in more than 2 languages (e.g. Hinglish, Marathi, Tamil, Telugu, etc.)
- Prior experience in SaaS / CX / Support roles
- Familiarity with CRM, ticketing, or CX tools
- Experience handling Indian SME customers
Benefits
- High-ownership role with direct exposure to founders
- Opportunity to build and scale initiatives from scratch
- Competitive early-stage salary + performance incentives
- Health insurance & work essentials support
- Flexible remote/hybrid setup with Hyderabad office access