Customer Success Guide

Must Have Technical/Functional Skills • Certified System Administrator (CSA) • ITIL® Foundation Certification • Customer Success, IT service management, or SaaS related certifications are an advantage Roles & Responsibilities Serve as the first point of contact for customer inquiries across voice, chat, and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and cons…