Customer Success & Implementation Specialist
Key Projects
- Lead end-to-end implementation of SaaS solutions for enterprise clients.
- Manage technical integrations with cloud platforms (AWS, Azure, GCP).
- Act as the primary contact for clients, ensuring smooth onboarding and adoption.
- Work with internal teams to resolve implementation challenges and enhance customer experience.
Responsibilities
- Own the entire customer implementation lifecycle, from onboarding to ongoing support.
- Ensure integrations are delivered on time, within scope, and aligned with business needs.
- Proactively identify and address technical and operational gaps for customers.
- Facilitate customer training, workshops, and best practices for product adoption.
Must Have
- 3+ years of experience in customer success, implementation, or technical account management.
- Strong technical background (Computer Science, IT, or related field).
- Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
- Familiarity with project management tools (JIRA, Confluence, Trello).
- Excellent problem-solving and stakeholder management skills.
Nice-to-have
- Experience in SaaS, HR tech, or enterprise software.
- Knowledge of Agile, Scrum, or DevOps methodologies.
- Strong presentation and training capabilities.
Level / Grade
- Report to the Head of Customer Experience.
Work arrangement / Location
- Hybrid role based in KL
Location:
- Hybrid (2 days a week in the office) based in KL
Recruiter:
Nicolas Lebrun nico.l@capcon.asia
Learn more & connect with the recruiter
To apply
Please do click the "apply" button or via our careers page below.