Customer Success Intern
Posted Updated
What You'll Do
1. Support Customer Onboarding & Deployment
- Assist senior team members during customer onboarding and site activation
- Help prepare deployment checklists, project plans, and technical documentation
- Coordinate scheduling with Field Ops, Engineering, and customer teams
- Follow up on tasks and timelines to ensure smooth go-live
2. Data Monitoring & Platform Health
- Monitor camera and AI detection performance through internal dashboards
- Flag anomalies or unusual patterns to the AI/Engineering teams
- Help track SLA timelines and system uptime
- Assist in basic root-cause analysis for technical issues
3. Customer Training & Technical Support
- Run simple training sessions for site supervisors and end users
- Help create user guides, SOPs, and training materials
- Monitor early user adoption and assist customers with feature questions
4. Reporting, Insights & Analytics
- Compile weekly/monthly reports with safety and operational insights
- Pull and analyse data from dashboards to surface trends
- Help prepare presentations and review decks for customer stakeholders
5. Relationship & Communication Support
- Join customer check-ins and document action items
- Escalate technical concerns internally and track resolution progress
- Maintain clear, professional communication with customers