Customer Success Intern
Posted
Summary
A Customer Success Intern at RevRag AI in Bengaluru who shadows the delivery team supporting In-App and Voice AI agents for BFSI customers — tracking timelines, monitoring agent quality with the FDE team, analyzing call/conversation data, and building SOPs and checklists for repeatable delivery.
About the role
Were looking for a Customer Success Intern to support how we deliver and manage RevRag AIs In-App and Voice AI Agents for our BFSI customers. You wont own customer accounts directly, youll shadow the team, help manage timelines and deliverables, and help ensure customers have a smooth experience.
Youll work closely with the Forward Deployed Engineering (FDE) team to make sure high-quality agents are delivered, help monitor and improve agent quality, and build the internal SOPs and checklists that make delivery repeatable. Its a hands-on role where youll learn how enterprise BFSI customers adopt AI.
Key Responsibilities
- Shadow the delivery and success process and help manage timelines and deliverables across customer accounts (you wont own accounts directly).
- Work closely with the FDE team to ensure high-quality agents are delivered to customers.
- Monitor agent quality and performance, flag gaps, and help make the agents better.
- Help create and iterate SOPs, checklists, and internal docs to smooth out the client experience.
- Analyze conversations and call data to surface insights, issues, and improvement opportunities.
- Support onboarding and customer communication, and help coordinate resolutions with product and engineering.
- Gather and organize customer feedback, and help prepare review and QA materials.
What Were Looking For
- Excellent written and verbal communication and a customer-first attitude.
- Strong analytical skills and comfort working with data (spreadsheets, dashboards).
- Ability to manage multiple stakeholders and follow through on tasks.
- Genuine curiosity about AI, BFSI, and SaaS products.
- A proactive, ownership-driven mindset with strong attention to detail.
- Familiarity with tools like Excel, Google Sheets, Notion, or CRM tools is a plus.
- Currently pursuing or recently completed a degree in business, engineering, or a related field.
What Youll Gain
- A front-row view of how enterprise BFSI customers adopt and scale AI.
- Hands-on experience in customer success, delivery management, and product operations.
- Working closely with the FDE team and other cross-functional teams.
- Learning to build SOPs and turn usage data into insights.
Success in This Role
- Help ensure quality agents are delivered on time across accounts.
- Help improve agent quality through monitoring and feedback with the FDE team.
- Build SOPs and checklists that make delivery smoother and more repeatable.
- Demonstrate strong ownership, attention to detail, and learning velocity.
About RevRag AI
RevRag AI is a Bengaluru-based deep-tech startup building production-grade Voice AI and LLM-powered automation for customer-facing workflows. Our multilingual, in-app AI agents plug directly into BFSI journeys, improving digital onboarding, sales, and support while cutting operational cost by up to 70%.
We work with leading BFSI organisations including Mahindra Finance, Motilal Oswal, PayTM Insurance, PhonePe, KreditBee, Razorpay, Udaan Capital, Kissht, PolicyBazaar, InsuranceDekho, Open Capital, and EaseBuzz.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
