Customer Success Lead
You support clients by delivering professional guidance, resolving issues, educating them about available solutions, and building trust. You handle inbound and outbound calls, manage client tickets and minor website edits, coordinate complex requests with internal specialists, recommend solutions, and maintain accurate records.
Responsibilities
- Handle inbound and outbound client calls
- Manage client tickets and Business Management Platform inquiries
- Complete minor website edits involving text and photos
- Resolve client issues during the first call when possible
- Partner with web design and SEO teams on complex requests
- Build and maintain client relationships
- Address cancellation requests with tailored solutions
- Recommend solutions that drive adoption and maximize return on investment
- Maintain accurate records of client interactions
Requirements
- Bachelor’s degree
- Previous customer success or sales experience preferred
- Excellent written and verbal communication skills
- Strong follow-up and problem-solving abilities
- High attention to detail
- Ability to prioritize and manage multiple responsibilities
- Proactive approach to client partnerships
Benefits
- Competitive base salary and bonus program
- 3 weeks of paid time off
- 9 paid holidays
- 2 personal days
- Volunteer Time Off
- Health insurance
- Dental insurance
- Vision insurance
- Pet insurance
- 401(k) with company match
- Employee Stock Purchase Plan
- Company-provided laptop