Customer Success Manager - 4 Day Work Week - Remote

Compensation: $26k – $34k • 0.001% – 0.01%

StoriiCare is an Electronic Health Record (EHR) platform built to feel simple for care providers — even though what's running behind that simplicity is a 30+ feature system supporting a client base that's often stretched thin and not tech-fluent. Our team is fully distributed, and we're looking for someone who thrives in a remote, fast-moving startup environment where you're the one making the complex feel effortless.

You’ll work closely with our Customer Success Team, VP of Customer Success, and CEO to support, onboard, and build lasting relationships with our clients across the Americas. We learn fast, we get things done, and we’re passionate about delivering an outstanding product experience.

Note: This position is fully remote!

Work with a fun, collaborative, hard working team.

What You’ll Do

• Build and maintain strong relationships with new and existing client accounts
• Become a product knowledge expert on a feature-heavy platform for care providers who are stretched thin and often not tech-fluent — you'll be translating, not just ticketing
• Manage full-cycle onboarding for new customers, ensuring a smooth and successful implementation. That means resisting the urge to rattle off feature after feature; instead, you'll genuinely listen to how each client works, understand their goals and pain points, and figure out how to map that onto the system in the way that serves them best
• Provide responsive customer support via live chat, email, and phone
• Troubleshoot issues and work cross-functionally to resolve them quickly
• Partner with leadership to share insights that influence pricing, product improvements, and marketing opportunities
• Represent StoriiCare with professionalism, empathy, and a genuine desire to help our clients succeed
• Work closely with VP of CS and CEO to make recommendations on product and CS

What You Bring

• 1+ year of experience in Customer Success or a similar client-facing role
• Experience training or onboarding customers to a software platform
• Customer support experience (chat, email, and phone)
• Experience using CRM and communication tools (we use Pipedrive, Front, and Zoom)
• Comfortable commanding a room: You can walk a nervous, non-technical client through a new workflow and have them leave confident, not confused
• A quick learner who asks a lot of questions: You'll be fielding things you don't know the answer to yet, often
• You take initiative without waiting to be told: This is a lean team and we need people who spot the gap and fill it
• Strong attention to detail, accuracy, and follow-through
• Good technical skills and experience with modern software platforms

Nice to Have:

• Experience working with Electronic Health Records or in senior care
• Experience with billing/invoicing systems (Xero, Stripe, or similar)
• Medicaid billing / Medicaid claims
• EDI (Electronic Data Interchange)
• Claims denials / claims troubleshooting

About Us: StoriiCare is a senior care Electronic Health Record company.

We care strongly about work-life balance and are a fully remote team. For this role we require the team member to operate across the CST/EST time zone, working with clients in the US. You may live and work anywhere within these areas with a strong internet connection.

Benefits

• 4 Day Work week (4x10's) (8am-6pm GMT Mon-Thurs or Tues-Fri)
• Remote Working Salary + Stock Options + Annual Bonus
• Customer Success Annual Salary Progression Plan
• Paid Holiday time off
• Company computer and peripherals
• Monthly team food deliveries
• High level of autonomy over your work
• Annual Team Offsite

This role suits someone who wants real ownership over a complex product and a client base that genuinely needs them — not just a light remote gig.