Customer Success Manager – Admissions & Student Experience
About Gyanplug
Gyanplug is an AI-powered education platform transforming how students discover, choose and experience education. We combine technology, AI and human expertise to help students and parents make better-informed education decisions while enabling counsellors and institutions to deliver a better experience.
About the Role
We are looking for an empathetic, articulate and dynamic Customer Success Manager – Admissions & Student Experience to join our growing team.
This role combines student/parent counselling, stakeholder management, client relationships and counsellor enablement. The ideal candidate should be a strong communicator who can build trust, understand customer needs and use technology and AI tools to create smarter and more personalized education experiences.
What We're Looking For
2–8 years of experience in client servicing, customer success, relationship management, hospitality, aviation, luxury retail, admissions, education or similar roles.
Bachelor's or Master's degree in any discipline.
MBA or Psychology graduates are preferred.
Excellent spoken and written communication skills in English and Hindi.
Strong interpersonal and relationship-building skills.
Empathetic, proactive and solution-oriented mindset.
Strong listening and problem-solving abilities.
Comfortable working with AI tools, CRM systems and digital platforms.
Ability to work in a fast-paced, technology-driven environment.
Key Responsibilities
1. Student & Guardian Counselling
Engage with students and parents to understand their education goals and concerns.
Provide clear, empathetic and personalized guidance.
Help students make informed decisions regarding colleges, courses and admissions.
2. Client & Stakeholder Relations
Build strong relationships with Deans, Directors and key stakeholders across the education ecosystem.
Act as a trusted point of contact for institutional and strategic relationships.
Maintain strong communication and follow-up with stakeholders.
3. Counsellor Enablement & Training
Develop and support training programs for counsellors.
Improve counselling quality, communication, service standards and student engagement.
Identify gaps and implement processes to improve counsellor performance.
4. AI-Powered Education Enablement
Use AI tools and digital platforms to improve workflows and customer experiences.
Analyse student interactions and identify opportunities for better engagement.
Adapt to emerging AI technologies and incorporate them into everyday processes.