Customer Success Manager - APAC

You act as a strategic advisor to APAC customers, helping them strengthen compliance programs, maximize their investment, and navigate regulatory changes. You drive adoption, retention, and growth while managing executive relationships and collaborating with product, engineering, sales, and support teams.

Responsibilities

• Advise APAC customers strategically
• Help customers strengthen compliance programs
• Maximize customer value from Solidus Labs products
• Help customers navigate regulatory changes
• Drive customer adoption, retention, and growth
• Manage relationships with compliance, surveillance, risk, operations, and executive stakeholders
• Collaborate with Product, Engineering, Sales, and Support teams
• Support customers, industry events, and strategic engagements across APAC

Requirements

• 5+ years of experience in Customer Success, Account Management, Consulting, Client Services, or a related customer-facing role
• Experience supporting enterprise SaaS, RegTech, FinTech, capital markets, or digital asset clients is preferred
• Proven track record driving customer adoption, retention, and growth
• Strong understanding of financial markets, trading workflows, market participants, and the trade lifecycle
• Familiarity with market surveillance, transaction monitoring, AML, fraud detection, compliance operations, or risk management is desirable
• Strong consultative, analytical, and problem-solving abilities
• Ability to translate technical and compliance concepts into business outcomes
• Excellent communication and stakeholder management skills
• Professional fluency in English and Mandarin

Benefits

• Remote work