Customer Success Manager at #1 Loyalty Tech Startup

Compensation: $50k – $80k • No equity

The only loyalty platform built for every traveler. Instant rewards, points, or cash back... or run any combination at once. Laasie is the first AI loyalty platform to power a dual strategy that serves both leisure and business travelers simultaneously.

It’s an exciting time for our growing team of 40: we’ve raised a strong fundraising round from strategic investors, have a solid technology team, have achieved transformative results for our hotel partners and are looking to grow exponentially. We are looking for a Customer Success Manager that is excited to make an impact on the company’s growth.

Learn more about Laasie: https://laasie.ai/

Primary responsibilities:

• Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
• Build and nurture relationships with clients, hoteliers and travel partners
• Launch Laasie's products on clients' websites
• Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with our platform
• Work with customers to identify growth opportunities to expand Laasie's footprint within their organizations
• Monitor adoption trends, share best practices, and work with customers to optimize their usage of Laasie
• Present effective business reviews to customers including analyzing and interpreting performance data, and providing optimization recommendations and client facing reports
• Be the voice of the customer within Laasie, collaborating with our product and tech teams to improve the customer experience
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Able to resolve conflicts while maintaining calm and professional demeanor

What you bring to the table:

• Bachelor’s degree in Business or related field
• Demonstrated analytical, relationship-building, communication, and strategic problem solving skills
• 2+ years of industry/account management experience
• Ability to manage the challenge of juggling multiple accounts while providing excellent client service
• Great time management and organizational skills
• Great attention to detail
• Great with people – ability to work with internal and external teams and a passion for customer success
• Experience in the hotel industry/hospitality a plus