Customer Success Manager - B2B SaaS

Roles & Responsibilities:

What you will do:

Account Strategy:

- Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.

- Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.

- Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities.

- Forecast and track key account metrics, including revenue, retention, and satisfaction.

Relationship Building:

- Build deep, trusted partnerships with senior stakeholders across top accounts.

- Proactively engage to understand evolving business needs and strategic priorities.

- Strengthen credibility through insight-driven recommendations and consistent follow-through.

Revenue Generation:

- Identify and execute upselling and cross-selling opportunities to drive account expansion.

- Lead contract negotiations to maximize revenue, profitability, and long-term value.

- Partner with leadership to shape commercial strategy and account growth plans.

Customer Success:

- Guide clients through their journey from activation to adoption, growth, and advocacy.

- Monitor account health and address risks proactively.

- Collaborate with internal teams to deliver a world-class customer experience and champion client needs internally.

Market Intelligence:

- Stay informed on industry trends, competitor movements, and customer insights.

- Leverage market data to refine account strategies and uncover growth opportunities.

Ideal Candidate:

You should apply if you have

- 3+ years of hands-on experience in Key Account Management, ideally in a B2B SaaS environment.

- Proven ability to manage complex, high-value client relationships and deliver growth targets.

- Strong commercial acumen, negotiation, and strategic problem-solving skills.

- Proficiency in CRM tools, project management, and data analysis.

- Passion for building long-term partnerships and delivering exceptional customer outcomes.