Customer Success Manager

Position Overview

We're looking for an exceptional Customer Success Manager who lives and breathes the customer experience. This is not a passive account management role — it's a high-impact, hands-on position for someone who thrives on building deep relationships, solving complex problems, and turning customers into lifelong advocates of Blink Charging.

From the moment a contract is signed, you are the face of Blink to your customers. You own the relationship end-to-end, ensuring every touchpoint — from onboarding to escalation — feels seamless, proactive, and world-class. You don't wait for problems to find you. You anticipate them. You solve them. And then you make the experience even better.

Here's What You'll Do:

White Glove Service from Onboarding Through the Entire Customer Journey

▸ Own the post-sale handoff and serve as the single named point of contact from day one — no hand-offs, no confusion, just clarity.

▸ Deliver a premium, structured onboarding experience that sets customers up for immediate success with Blink's charging infrastructure and software platform.

▸ Coordinate across internal teams — technical, operations, field services — to ensure flawless deployment and go-live.

Day-to-Day Customer Partnership

▸ Act as the named, dedicated CSM for a portfolio of strategic accounts — your customers know your name, your number, and trust you completely.

▸ Build proactive relationships with key stakeholders from operations managers to C-suite sponsors, ensuring Blink is embedded as a strategic partner, not just a vendor.

▸ Monitor account health, usage data, and charging network performance to get ahead of issues before they become problems.

Escalation Management

▸ Be the calm in the storm. Own escalations from first flag to full resolution, communicating transparently and driving urgency across internal teams.

▸ Turn difficult moments into trust-building opportunities — every resolved escalation should leave the customer feeling more confident in Blink, not less.

Quarterly Service Reviews (QSRs)

▸ Lead compelling, data-driven Quarterly Service Reviews that showcase value, track progress against customer goals, and surface new opportunities.

▸ Prepare executive-level summaries including uptime metrics, utilization insights, cost savings, and sustainability impact — making the ROI of Blink undeniable.

▸ Use QSRs as a platform to align on roadmaps, identify expansion opportunities, and deepen the strategic partnership.

Renewals, Expansion & Advocacy

▸ Own the renewal process — forecast accurately, engage early, and ensure every customer sees enough value to expand, not just renew.

▸ Identify upsell and cross-sell opportunities organically through deep account knowledge, partnering with Sales when appropriate.

▸ Cultivate customer champions who become Blink advocates: case studies, references, and industry voices.

Voice of the Customer

▸ Serve as the internal advocate for your customers — bring field intelligence back to Product, Engineering, and Operations to continuously improve Blink's offering.

▸ Capture and communicate customer feedback with precision and conviction, influencing the product roadmap and service delivery model.

What You Bring to the Table:

▸ 3-6+ years of Customer Success, Account Management, or related experience — ideally within EV charging, energy tech, SaaS, or infrastructure industries.

▸ A genuine obsession with the customer experience — you take it personally when a customer isn't getting the most from your product.

▸ Exceptional communication skills — you're equally comfortable presenting to a Fortune 500 exec and troubleshooting with a site operations manager.

▸ Proven track record of managing complex, multi-stakeholder enterprise accounts with measurable outcomes (retention, expansion, CSAT, NPS).

▸ Strong analytical mindset — you use data to tell stories, identify risks, and drive decisions.

▸ Experience managing escalations with poise, urgency, and professionalism.

▸ Familiarity with EV charging technology, networked hardware/software platforms, or IoT ecosystems is a significant plus.

▸ Proficiency with CRM platforms (Salesforce, HubSpot) and CS tools (Gainsight, Totango, ChurnZero or similar).

▸ Self-starter mentality — you don't need a playbook handed to you. You build the playbook.

▸ Strong knowledge of Dutch, English and preferably French.

Why Blink Charging:

▸ Mission-driven work that genuinely matters — every charger installed is a step toward a cleaner planet.

▸ A fast-growing company at the forefront of the EV revolution with massive market tailwinds.

▸ A culture that values autonomy, accountability, and relentless improvement.

▸ The chance to build lasting relationships with customers who are shaping the future of transportation and sustainability.